Terms of Service

These Terms of Service ("Terms") are an agreement between you and [To confirm: legal business name] ("SuperiorInspect", "we", "us"). They govern your use of the SuperiorInspect website, web application, and related services — software that helps inspection firms create inspections, document findings, manage clients and appointments, send agreements, and deliver reports.

SuperiorInspect is software for inspection professionals. We are not an inspection company, and these Terms do not replace the separate inspection agreement between an inspector and their client. By creating an account or using the service, you agree to these Terms.

You must be at least 18 and able to form a binding contract. If you register on behalf of a firm, you represent that you are authorized to bind that firm. You agree to provide accurate information, keep it current, keep your password confidential, and take responsibility for activity under your account. Notify us promptly of any unauthorized use.

Each firm has an owner who controls the subscription, team invitations, and permissions. The owner is responsible for the actions of invited inspectors, for granting only appropriate permissions (such as the ability to manage clients, contracts, appointments, and inspections), and for removing access when someone leaves. Records created within a firm are shared firm records; removing a team member does not delete the firm's existing inspections, reports, or assignments.

Current plans: Solo Company at $30 per month (one inspector), and Multi Inspector Company at $30 per month base plus $15 per month for each additional inspector seat (up to 10 additional seats). Fees are in US dollars and exclude applicable taxes, which may be added where required.

Online booking service fees that a firm chooses to charge its own clients are set by the firm, are independent of the SuperiorInspect subscription, and are the firm's responsibility.

New firms receive their first month free. The free month begins when the subscription is activated and ends one month later. During the free month the full features of the selected plan are available.

After the complimentary first month, continued use is billed by invoice: if you choose to continue, we issue an invoice for the selected plan, and access continues while invoices are paid. We do not automatically charge a stored payment method unless that arrangement is separately configured and you have explicitly authorized it.

You may cancel at any time by contacting us at superiorinspectsoftware@gmail.com. Cancellation takes effect at the end of the current paid period, and your data remains available for export until then. [To confirm: specific retention periods] — the refund policy (including whether partial-period refunds are offered) needs an owner decision and will be stated here once confirmed.

If an invoice is not paid, we will notify the firm owner and allow a reasonable grace period before restricting access. During a suspension, editing and new work may be limited; previously delivered reports and signed agreements remain available to their recipients through existing secure links, and public booking pages may be paused. Access is restored when the outstanding balance is paid.

You retain ownership of the content you and your firm create or upload — reports, photos, videos, templates, narratives, client records, and documents. You grant SuperiorInspect only the limited permission needed to host, process, transmit, and display that content to operate the service for you (for example, delivering a report to recipients you choose, or generating an AI narrative or translation you request). We do not claim ownership of your content and do not use it for unrelated purposes.

SuperiorInspect owns the software, branding, and the preset narrative and template libraries included with the service. We grant you a non-exclusive, non-transferable right to use them within the service while your account is active. You may use preset narratives and templates in reports you deliver to your clients, but you may not extract, resell, or redistribute the libraries or the software itself.

• No unauthorized access to the service, another firm's data, or non-public areas.
• No fraud, malware, scraping, or attempts to disrupt or probe the service.
• No unlawful uploads or content you have no right to use.
• No abusive, deceptive, or harassing communications through the service.
• No use of public booking or email features to send spam.

Inspectors and firms remain fully responsible for their professional work: the observations they make, the accuracy and completeness of their reports, their qualifications and licensing, the scope of each inspection, and their communications with clients. SuperiorInspect does not perform inspections and does not verify report content.

AI-assisted narrative suggestions may be inaccurate, incomplete, or unsuitable for a specific property. They are drafts only. The inspector must review, edit, and confirm any AI-assisted text before relying on it or delivering it. AI features do not conduct any part of the inspection and do not replace inspector judgment.

Report translations are provided for convenience and must be reviewed by the firm before delivery. They are not certified translations and are not official translated regulatory or insurance forms. Where a translated and original version differ, the original language version controls unless the firm states otherwise to its client.

Report templates, contract templates, and specialty forms provided or created in the service are starting points, not legal advice, engineering opinions, or approved insurance or regulatory forms. Firms are responsible for having their agreements and forms reviewed for their jurisdiction and services.

The service lets firms send agreements to clients for electronic signature, and stores the signed copy and signing record. The firm is responsible for having authority to send the agreement, for the agreement's content, and for obtaining any consent required for electronic contracting in its jurisdiction. Signed records remain available to the parties through the service. We do not guarantee that any particular electronic signature will be enforceable in every situation or jurisdiction.

The service depends on third-party providers (for example hosting, email delivery, AI providers, and optional integrations such as Google Photos). Your use of an integration is also subject to that provider's own terms. Providers may experience outages or change their services; we are not responsible for third-party failures, but we will work to restore affected functionality.

We work to keep the service available and improving, but we do not guarantee uninterrupted availability. We may perform maintenance, add or change features, or discontinue features with reasonable notice where practical. Support is available by email at superiorinspectsoftware@gmail.com.

You may close your account at any time. We may suspend or terminate accounts that violate these Terms. On closure, you will have a reasonable opportunity to export your reports and records before deletion, except where we must retain records for legal, accounting, or dispute purposes. Signed agreements and reports already delivered to clients remain part of those clients' records.

The service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes liability that cannot legally be excluded. [To confirm: governing state law and venue] — the specific liability allocation and any cap require attorney review and will be finalized before these Terms are treated as final.

You agree to indemnify and hold SuperiorInspect harmless from claims arising out of your inspection services, your report content, your agreements with clients, or your violation of these Terms, except to the extent caused by our own breach or misconduct. This clause is prepared for attorney review and may be adjusted before finalization.

[To confirm: governing state law and venue] — the governing law, venue, and dispute procedure (including whether any arbitration or small-claims process applies) require owner and legal confirmation and are intentionally left open in this draft rather than imposed without approval.

We may update these Terms from time to time. For material changes, we will notify account holders by email or in-app notice in advance and, where required, ask for renewed acceptance. Continued use after the effective date of non-material changes constitutes acceptance.

Notices and questions: superiorinspectsoftware@gmail.com · Mailing address: [To confirm: business mailing address]

See also our Privacy Policy.